Shortly after the project start, a product orientation is often given. This training provides a general understanding of the functionality and workings of application modules, but does not train the end-user in how to perform his/her day-to-day activities with a specific configuration of the system. Key team members who participate in the project implementation will acquire this type of knowledge. While this knowledge transfer is effective, it primarily benefits the team members that are involved in the project on a daily basis. The remaining end users of the implemented solution have to then gain this knowledge from key team members during their work activities.

Train the Trainer

Train the Trainer provides the key users, or customer training staff, with a foundation of the system knowledge so that they may train other end users. The training involves an overview of the business processes followed by application training.

On-The-Job Training

Through the conference room pilot process, we believe the best person to train the end user is a customers’ own staff.
During the design phase, we help clients develop training material to use for end user training.

Customized Training Material

As part of its SignumWay™ site of tools, Signum Group maintains a suite of licensed role-based training guides which detail maintenance job responsibilities. Licensing allows clients to have electronic copies of the training material for Oracle eAM, Inventory, and Purchasing as a starter templates for customization. Signum Group  also develops customized training materials as a training services option for clients.

SignumWay™ Training Plans

Signum Group’s philosophy is that developing and executing a training plan, often overlooked in may IT projects as a late stage concern, is in fact a vital project component with each step important to the overall success of a project.

Steps in our training plan development approach include: 

1. Define the user roles (including jobs, tasks, and system functions)
2. Group tasks by role (i.e. inventory supervisor, maintenance planner)
3. Define topics by role (i.e. how to enter and track work requests for the work requestor)
4. Define the training method (vendor or internal, in-person or remote, group or self study)
5. Estimate the class duration
6. Determine the class sequence
7. Identify time constraints (i.e. shutdowns, month-end close)
8. Develop the just-in-time training plan (including timing, facilities, and materials)
9. Execute the training
10. Evaluate the training
11. Support the go-live with trainers as roving patrols